Winners rise high above the industry with satisfaction score more than double the industry average
Redmond, WA—February 20, 2014—Protingent® (www.protingent.com), a top provider of highly-skilled engineering, telecom and IT talent, today announced it has been named as one of Inavero’s 2014 Best of Staffing® Award winners. Presented in partnership with CareerBuilder, the fifth annual Best of Staffing Award provides the only statistically valid and objective service quality benchmarks in the industry, recognizing the staffing agencies that deliver the highest satisfaction levels to their clients and the permanent and temporary employees for whom they find jobs. Yet again, this year’s award highlights a growing divide among the industry’s leaders and laggards, and identifies Protingent as one of the best staffing agencies upon which companies and job candidates call when they are in need.
Less than two percent of all staffing agencies in North America receive the Best of Staffing Award for service excellence. Utilizing the Net Promoter® methodology, the 2014 Best of Staffing winners achieved satisfaction scores more than double the industry average. This stark contrast in scores is a clear indication that the firms who have earned the 2014 Best of Staffing Award truly stand out for their service quality. Protingent received satisfaction ratings of 9 or 10 out of 10 from 63.6 percent of their permanent and temporary employees, significantly higher than the industry’s average of 53 percent. 50 percent of their clients rated them a 9 or 10, compared to just 35 percent for the average staffing agency.
“We are extremely proud of our staff in earning a spot in the Top 2% of staffing companies for service quality,” said Donn Harvey, president of Protingent. “Customer service and personal touch are key tenets of our philosophy and promise to our customers, both the companies we serve and the candidates we place. I couldn’t think of a better way to recognize and honor our team.”
“The staffing industry is helping organizations bridge the skills gap and add jobs today more than at any other point in U.S. history,” said Inavero Founder and CEO, Eric Gregg. “Between the well documented skills gaps and economic uncertainty, partnering with a top staffing agency is more important now than ever. The 2014 Best of Staffing Award was earned by fewer than 2% of the more than 12,000 staffing firms in the U.S. and Canada. In an era of scarce qualified talent, hard to fill positions, and ever-increasing expectations these firms have proven they have what it takes to deliver exceptional service to both clients and job candidates. We’re proud of the accomplishments of our 2014 award recipients.”
®Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Net Promoter Score is calculated by taking the percentage of respondents who, on a scale of 0 to 10, rate their likelihood to recommend the staffing agency with a score of 9 or 10 (promoters) and subtracting the percentage who rate the staffing agency a 6 or lower (detractors).
Protingent® is a top provider of highly-skilled engineering, telecom and IT talent for technology businesses. Over the past 11 years, more than 300 companies have engaged Protingent in order to quickly and cost effectively staff technology projects. Protingent continues to expand its services throughout the United States with offices serving Washington, California, Oregon, and Texas.
Inavero administers more staffing agency client and talent satisfaction surveys than any other firm in the world. Inavero’s team reports on satisfaction surveys from more than 500,000 staffing agency clients and talent each year and the company serves as the American Staffing Association’s exclusive service quality partner.
Inavero’s Best of Staffing® is the nation’s only award that recognizes staffing agencies that receive remarkable reviews from their clients and the people they help find jobs (employed talent). Bestofstaffing.com is the central place that businesses and talent go to find the best staffing agencies to call when they are in need.
Protingent and the company’s logo are trademarks of Protingent. All other trade names and marks are the properties of their respective holders.
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